Home / Programs

Trauma-Informed Training Programs and Keynotes

One body of research on ACEs, toxic stress and trauma-informed practice, delivered in the language of your sector. Each program opens with your audience's real challenges and ends with a framework they can use.

Signature programs

When the Past Shows Up at Work

For healthcare, human services and public-facing professionals.

When Behavior Is a Signal

For educators and child-serving organizations.

Choose by audience

AudienceProgramWhat you get
Employers and associationsWhen the Past Shows Up at WorkHow stress and adversity shape communication, conflict, trust and performance.
Healthcare and human servicesWhat Happened Before the Appointment?Better patient engagement, fewer escalations and more responsive care.
Schools and youth organizationsWhen Behavior Is a SignalResponding to challenging behavior without lowering standards.
Child-serving institutionsSafe Adults, Safer SystemsPrevention, recognition, reporting and organizational safeguarding.
Frontline and public-facing staffBefore the Situation EscalatesStress-aware communication and de-escalation.
Executive and nonprofit leadersLeading People You Cannot Fully KnowHumane, effective leadership without requiring personal disclosure.

Formats

Keynote

45–60 minutes. Gives a large audience a shared way to understand stress-driven behavior and a framework they will remember.

90-minute training

Practice with real scenarios from the audience's own work, using the Pause, Interpret, Respond, Refer framework.

Half-day implementation workshop

For teams and leaders ready to apply it to their own communication, policies and response protocols.

The framework in every program

  1. Pause

    Notice a stress response before reacting to it, in yourself and in the other person.

  2. Interpret

    Ask what may be driving the behavior, without guessing at anyone's history.

  3. Respond

    Use communication that lowers the temperature while keeping standards and boundaries.

  4. Refer

    Know when and where to connect someone to the right support, and stay in your role.

Past engagements

Conferences, agencies and universities including the House of Commons (UK Parliament), University of Maryland, Government of Cyprus, Prince George's County and ISPCAN.

Not sure which program fits?

Describe your audience and the problem you want to solve. Dr. Pine will recommend a program or adapt one.